1. General Terms

• All our services are delivered in digital format (online consultations, courses, coaching sessions, templates, and downloadable resources).
• Refunds are issued only under the conditions described below.
• By purchasing our services, you agree to this Refund and Returns Policy.

2. Valid Reasons for a Refund

We provide refunds in the following cases:

A. Service not delivered

• You have purchased a service, but it was not provided within the agreed time frame, and you have not received any communication from our team regarding the delay.

B. Technical issues from our side

• You were unable to access the purchased course, webinar, or materials due to a technical failure on our platform that we could not resolve within 5 business days.
• Online consultation or coaching session was canceled by us and could not be rescheduled within a reasonable time frame.

C. Content mismatch

• The service provided was significantly different from its description on our website or did not match the agreed scope of work.

D. Double payment

• You were charged more than once for the same service due to a billing error.

E. Incomplete service

• The purchased service was only partially delivered, and the missing part could not be provided within an acceptable time frame.

F. Special circumstances

• Health or emergency situations that prevent you from using the service, with valid documentation (hospital certificate, official letter, etc.).
• Legal or compliance restrictions in your country that make it impossible to receive our service.

3. Non-Refundable Cases

Refunds are not provided if:

• The service was delivered in full and matched the description, but you simply changed your mind.
• You failed to attend an online session without prior notice (less than 24 hours before the session).
• The issue is caused by your personal equipment, internet connection, or third-party software/hardware.
• You did not follow the provided instructions for accessing materials.

4. Refund Process

• To request a refund, contact our support team at info@l-k-e-y.com with your order number, a detailed explanation, and any supporting evidence.
• All refund requests are reviewed within 7 business days.
• Approved refunds will be processed to your original payment method within 5–10 business days.